1. We’re supporting more defence witnesses

    By Marios Leptos, Head of Citizens Advice Witness Service on March 14th, 2017

    When we first started running the Witness Service in 2015 the number of defence witnesses we supported was very low and many of the defence community I spoke to either didn’t know about our service or thought that we were a prosecution only …

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  2. Promoting consumer rights at Christmas

    By Xanthe Couture, Policy Manager Post and Telecoms on December 7th, 2016

    Helping consumers understand their rights when shopping online and sending gifts and post this Christmas.

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  3. We should give consumers a stronger voice in companies.  How do we make it happen?

    By Roger Darlington - Chair, Essential Services Access Network on December 2nd, 2016

    Consumers need a voice around the table but we should think carefully about how best to make it a reality

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  4. Rent to own: Citizens Advice’s perspective

    By Hamse Yusuf, Policy Research Intern, Consumer and Public Services on November 29th, 2016

    Since the FCA stepped in to regulate payday loans, an increasing number of people have been turning to rent to own shops and getting into problem debt as a result. Our new research looks into what is causing those problems. What is rent to own? Rent …

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  5. Winter Resilience Programme – support for vulnerable people living in cold homes

    By Kate Ashman, Project Manager at Manchester Citizens Advice on November 9th, 2016

    Manchester Citizens Advice’s experiences of designing and piloting a service to support people living in cold homes

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  6. Brexit and consumer rights: What will life be like for consumers after Brexit?

    By Marzena Lipman, Policy Manager on October 18th, 2016

    The blog examines potential implications of Brexit on the UK consumer protection framework.

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  7. Black Matters in Citizens Advice: celebrating 30 years of the Black Workers Group

    By Katherine Gordon, Secretary of Citizens Advice Black Workers Group and Trustee of Citizens Advice Sa on October 14th, 2016

    The Citizens Advice Black Workers Group are launching a new project to record the history and contributions of BAME people at Citizens Advice.

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  8. From blogging to vlogging: video can revolutionise the way we connect with the Deaf community

    By Steve Emery, National BSL Strategy Coordinator on September 21st, 2016

    How vlogging has opened up online communication for the Deaf community

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  9. Democracy is not broken, it just needs some attention. Insights from a year of action and research on democratic engagement.

    By Temi Ogunye, Policy Researcher on August 17th, 2016

    Citizens Advice exists to empower people. In 2015 we embarked on programme of action and research on democratic engagement

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  10. There’s a big health and disability employment gap. What can we do about it?

    By Afzal Rahman, Policy Researcher - Families, Welfare and Work team on August 3rd, 2016

    New Citizens Advice research on the health and disability gap

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